exchange policy

1. Items can be exchanged up to fourteen (14) days from receipt of merchandise. Kindly email us your order number and specific item to exchange it with. Alternatively, items may be directly exchanged in any of our stores in JAKARTA.  Items should be in original packaging with tags attached to garment, no visible damage, unworn and unwashed.

2. If the customer chooses to ship the item back, please ship to: 

PT harlan + holden Indonesia

Gapura Raya Building, 2nd Floor, Jl Bangka Raya no. 4

Pela Mampang, Jakarta Selatan 12720 Indonesia

 

We will send an email confirmation once items are received by harlan + holden.

 

NOTE: For the first exchange request, harlan + holden will shoulder the shipping fee. Kindly choose “charge to recipient” as payment option. Any succeeding exchange requests will be charged to the customer.

 

return policy

1. For requests for returns, kindly email us your order number and specific item for return no later than fourteen (14) days from receipt of merchandise. Alternatively, items may be brought directly to any of our stores in JAKARTA. Items should be in original packaging with tags attached to garment, no visible damage, unworn and unwashed.

2. If the customer chooses to ship the item back, please ship to: 

PT harlan + holden Indonesia

Gapura Raya Building, 2nd Floor, Jl Bangka Raya no. 4

Pela Mampang, Jakarta Selatan 12720 Indonesia

We will send an email confirmation once items are received by harlan + holden.

3. You will be refunded by the same method it was paid for, within 14 days of the receipt of the item returned.

 

For more information, please email us at info@harlanholden.com or contact us at 0811 8066195.

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